Refund Policy

Last updated: October 2, 2026

1. The short version

If something has gone wrong, email support@capriastro.com before doing anything else. We are a small operation. We would much rather fix a problem than argue about one.

2. The Reading: where we stand

The Birth Chart Reading (the “Reading”) is written for your chart and no other, from the birth data you enter, the moment you order. Once it has been delivered to your inbox, we can’t take it back. There is no way to un-deliver a PDF.

For that reason, the Reading is not refundable once delivered, except where the law says otherwise or where something in section 4 applies.

We think that is fair, and we make sure you agree to it knowingly before you pay. Section 3 explains how.

3. Immediate delivery and your consent

The Reading is made and sent the moment you pay. It usually arrives within about 20 minutes. Because delivery starts right away, the order can’t be canceled once you have paid.

Before you pay, checkout asks you to confirm that you want your Reading delivered immediately, and that once it has been delivered you can’t cancel it or get a refund. The box is empty until you tick it yourself. For your records, the email that delivers your Reading shows the same confirmation again, word for word.

So the sale is final: the order can’t be canceled once you have paid, and there is no refund once your Reading has been delivered. The one exception is when something went wrong on our side. Section 4 lists those cases, and you can always get a refund for them.

Nothing in this policy limits any consumer right that the law where you live says cannot be limited.

4. When we refund the Reading anyway

We will refund, no argument:

• Your Reading never arrived, and we can’t deliver it. It normally arrives within about 20 minutes, so if it hasn’t shown up within a day, check your spam folder and then tell us. Please let us know within 30 days of your order. After that, we can still resend it within 18 months of your order, but we can’t offer a refund.
• The file is corrupt, unreadable, or badly broken, and we cannot fix it.
• You were charged twice, or the wrong amount.
• We made the mistake: we mishandled your data, used the wrong chart, or sent you someone else’s Reading.
• The Reading is missing something the sales page promised. For example, whole sections you paid for never appear in the file. (Disagreeing with what the Reading says is not this. See below.)

We do not refund because:

• You entered your own birth data incorrectly. The Reading is only as accurate as the data you give us. See Terms of Service §6. That said, if the correction is clearly a small slip (a typo in the date, a mixed-up birth time, a neighboring town instead of the right one), we will regenerate your Reading once, free. Regenerating means we write a completely new Reading from the corrected chart. The whole text will be different, not only the parts the correction touches. Just email us within 30 days of delivery. (If the “correction” is an entirely different person’s details, that is a new order, not a typo.)
• You, or the person it was made for, disagree with the interpretation, or feel it doesn’t describe them.
• You do not find astrology convincing. We say plainly, on every page, that this is for entertainment and self-reflection.
• The Reading did not predict something, or predicted something that did not happen. We do not promise outcomes.

5. Posters

Posters are printed on demand. Each one is made just for you after you order, and shipped by a third-party printer to the poster countries on our Where we sell & ship page.

Damaged or faulty, or doesn’t match your proof

If your poster arrives damaged or faulty, or doesn’t match the proof you approved at checkout, email support@capriastro.com within 14 days of delivery with:

• your order number,
• a photo (or short video) of the poster showing the problem, and
• a photo of the packaging it arrived in.

Damaged packaging alone, with the poster unharmed, isn’t a defect.

We need the photos to claim the reprint from our printer, so we cannot process a claim without them. Once we have them, you choose: free replacement or full refund.

Mistakes on your approved proof

Before you pay, you see a proof of your poster and approve it. If a name, date, time or place on the poster is wrong but was shown on the proof you approved, that is not a fault, and we can’t reprint it for free. Please check every detail on your proof before you order. We keep a copy of the proof you approved with your order, and we can show it to you if a question ever comes up.

Not delivered

Delivery times are estimates. A poster arriving after its estimated date is not, on its own, grounds for a refund.

When your poster ships, we email you the tracking details. If it hasn’t arrived by the estimated delivery date for your order, check your tracking first:

• Still on its way: give it a few more days.
• Shows delivered, but you can’t find it: check with neighbors, family members, your building and the local carrier. Once tracking shows the poster as delivered, it is in your care and we can’t refund or reprint it. The carrier can tell you more if you give them your tracking number.
• Not delivered and not moving: tell us within 21 days after the estimated delivery date. We will chase it, and if it is lost, we will reprint or refund, your choice.

Please don’t wait longer than that. Our printer only accepts lost-parcel claims for 30 days after the estimated delivery date, and we need time to file one for you.

Changed your mind

Changed-your-mind returns are not accepted on posters. That includes, among other things: you no longer want it, you ordered by mistake, you found something you like better, it doesn’t match your wall, or any other change of heart. Your poster was printed to order from your personal birth data, so there is no shelf to put it back on. That is why, before you pay, checkout asks you to confirm that you have checked your proof and that personalized prints can’t be returned or exchanged if you change your mind.

Your rights in respect of faulty or misdescribed goods are unaffected either way.

Wrong address

Please check your shipping address carefully at checkout. You are responsible for it. If the address you gave was wrong and the parcel is lost or returned, we can’t refund it or reprint it for free, but you can reorder with the correct address at the normal price.

If your address needs to change after you order, contact us right away and we will do what we can. We can’t promise a change once your poster has gone to print.

Different country

The delivery country can’t be changed after ordering. If you need your poster sent to a different country, contact us right away. If your poster hasn’t gone to print yet, we will cancel and refund your order so you can reorder. Once it has gone to print, we can’t cancel it.

Customs and duties

Import duties and taxes are your responsibility. Refusing a parcel because of unexpected customs charges is treated the same as a change of mind: it is not grounds for a refund. A refused parcel cannot be resold or restocked, because it was printed just for you.

6. How to request a refund

Email support@capriastro.com with:

• your order number,
• the email address you ordered with, and
• what went wrong.

We respond within 2 business days. Approved refunds go back to your original payment method and typically take 5–10 business days to appear, depending on your bank. We never charge a fee for processing a refund.

Your download link stops working if the order is fully refunded, or if a payment dispute is decided against us. If you open it after that, you will see a page saying the link is no longer active.

7. Before you call your bank

Please email us before asking your bank to reverse the payment (a “chargeback”). A chargeback takes weeks. A reply from us takes up to 2 business days. If you have a genuine problem, we will fix it. That is the whole point of this page.

8. Changes

We may update this policy. The version that applies to your order is the one that was published when you placed it.